PRG-01P1 FoundationsPhase 1-2-3

National Documentation Resolution Programme

Malaysian-born persons of Indian origin without citizenship documents are excluded from school enrolment, formal employment, healthcare subsidy and the eKasih welfare register

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Programme Logic

Problem

Malaysian-born persons of Indian origin without citizenship documents are excluded from school enrolment, formal employment, healthcare subsidy and the eKasih welfare register

Structural Cause

Historic under-registration of estate births, loss of records on estate closure, and a case-by-case adjudication model with no caseload management

Intervention

One-stop JPN-JPM service desks in every state and federal territory, mobile registration teams to former estate settlements and urban-poor localities, and active case management to resolution

Who & How

Target Group

Undocumented and stateless persons of Indian origin born in Malaysia

Eligibility

Malaysian-born; priority order: children of school age, students, persons with disabilities, elderly applicants, widows and single-parent households (Doc B Tab 4A)

Deliverables

Outputs

Verified caseload baseline published within 9 months; 15 one-stop desks operational; mobile teams deployed; monthly published case statistics

Outcomes

Reduction in the number of Malaysian-born persons of Indian origin without resolved documentation status and in median case cycle time

Key Performance Indicators

KPI-01

Documentation case resolution

to-be-established

Number of documentation and citizenship cases involving Malaysian-born persons of Indian origin resolved to a final decision; the median case cycle time in months; AND the approval/refusal split with refusal reasons published by category

Baseline

No published aggregate exists

Year 2

Verified caseload baseline published; 15 one-stop desks operational; median cycle time reduced by at least 25% against the Year 1 measured baseline; approval/refusal split published for the first time

Year 4

At least 70% of the Year 1 verified caseload resolved to a final decision

Year 6

At least 90% of the Year 1 verified caseload resolved to a final decision; steady-state median cycle time published; approval rate published annually with an independent sample review of refused cases

Owner: Ministry of Home Affairs (JPN)

Verification: JPN case-management system; published monthly series

Note: A RESOLUTION target is used, NOT an approval target: approval is a discretion of the Federal Government under Article 15A, Article 19 and Second Schedule Part II and cannot be committed to a percentage. COMPENSATING CONTROL added after independent critique: a resolution target alone is satisfiable by refusing every case, so the approval/refusal split, refusal reasons by category, and an independent sample review of refusals are published alongside it. The Year 1 baseline replaces the unverifiable 25,000 estimate.

Costing (Central Scenario)

Benchmarkedconfidence for this programme’s costing

Six-Year Total

RM 26.1m

New Funding

RM 13.1m

Existing

RM 5.2m

Reallocated

RM 7.8m

Where these figures come from

Why this figure?· RM 26.1m over 6 yearsBenchmarked

Method: Staffed-service model: (desks x officers x loaded salary) + (mobile teams x annual cost) + one-off case-management system
Key inputs: RM 90,000 — Loaded annual cost per officer; 15 desks x 3 officers; 8 mobile teams at RM250k per year; RM3m one-off system in Phase 1
Population: Verified caseload not yet established; MIB 2017 estimated 25,000 persons with documentation issues (Service capacity, not participation rate)
Benchmark: Loaded public-officer cost benchmarked to a Grade 41-44 total employment cost including overheads. Phase 2-3 taper reflects backlog clearance moving to steady-state maintenance.
Funding split: existing 0.20 = JPN adjudication capacity already funded within the Ministry of Home Affairs operating vote; reallocated 0.30 = MITRA community-services grant lines redirected to case management; new 0.50 = the incremental desk, mobile-team and case-system cost. ASSUMPTION pending MOF confirmation (VAL-03, VAL-28).
Source: Sistem Saraan Perkhidmatan Awam (SSPA) salary schedules - Pekeliling Perkhidmatan Bilangan 1 Tahun 2024 — Public Service Department (JPA)Tier 1 view ↗Provides basic salary only. The LOADING FACTOR applied in this costing to convert basic salary into a fully loaded employment cost is an assumption, not a sourced figure - see ASM-050.
Status: Benchmarked to a comparable programme or source· pending validation (VAL-12)
Note: Loaded public-officer cost benchmarked to a Grade 41-44 total employment cost including overheads. Phase 2-3 taper reflects backlog clearance moving to steady-state maintenance.

View full costing scenarios →

Delivery & Accountability

Lead Ministry

Ministry of Home Affairs (National Registration Department)

Accounting Officer

Secretary-General Ministry of Home Affairs

Supporting Agencies

Prime Minister's Department (delivery secretariat); Ministry of Education; Department of Social Welfare; state governments; legal-aid NGOs

Mandate Basis

Registration of births and identity documents, and processing of citizenship applications, are functions of the National Registration Department under the Ministry of Home Affairs

Risks & Safeguards

RSK-06

data_protection

Critical→ Medium

Household and documentation records are linked or misused, chilling take-up among precisely the population the plan targets

Safeguard

The documentation caseload system and the household progression record are SEPARATE systems with no automatic linkage (CNF-032); enrolment in the progression record is voluntary and consent-based; a Data Protection Impact Assessment is a Phase 1 gating deliverable and must be published before any household record operates; access logging and periodic audit

RSK-12

equity

Critical→ Medium

Support concentrates in accessible urban localities and misses estate-origin, rural and remote populations - the households with the greatest need

Safeguard

Mobile delivery is built into PRG-01 and enrolment outreach into PRG-02; all KPIs are disaggregated by state and, where relevant, by locality type; the quarterly dashboard reports geographic distribution so concentration is visible within one quarter